Guest Experience Concierge

Rapport Guest Services; New York (NY); On-site; USD 65,000 - 66,500; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Health and Wellness Programs

Commuter Benefits

Job summary

Rapport Guest Services in New York is looking for a Guest Experience Ambassador to provide warmth and professionalism to guests. This role involves managing visitor access, operating the switchboard, and keeping the reception area organized. Candidates must have 1–3 years of experience in customer service or hospitality and demonstrate excellent communication and organizational skills.

Benefits include medical, dental, vision, and retirement plans, alongside paid time off and various wellness programs.

Qualifications

• 1–3 years of experience in reception, hospitality, or customer service roles.
• Ability to multitask, prioritize, and remain composed in a fast-paced environment.
• Professional presentation with a polished and service-oriented demeanor.

Responsibilities

• Greet and welcome all guests with genuine warmth and professionalism.
• Manage visitor access, registration, and badging.
• Operate the switchboard and handle incoming calls.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Multitasking skills

Job description

Rapport Guest Services in New York is looking for a Guest Experience Ambassador to provide warmth and professionalism to guests. This role involves managing visitor access, operating the switchboard, and keeping the reception area organized. Candidates must have 1–3 years of experience in customer service or hospitality and demonstrate excellent communication and organizational skills.

Benefits include medical, dental, vision, and retirement plans, alongside paid time off and various wellness programs.