Center Operations & Guest Experience Leader

The Learning Experience; Brooklyn (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

A leading educational childcare provider in Brooklyn is seeking a Receptionist responsible for the operational and financial performance of the center. The ideal candidate will have over 3 years of customer service or management experience, demonstrated leadership, and the ability to engage effectively with families. This role requires strategic planning in marketing and customer relations while managing staff and operations. A Bachelor's degree is preferred, and the position comes with opportunities for advancement and performance bonuses.

Qualifications

• 3+ years’ experience in receptionist/customer service/retail/store management.
• Minimum of 2+ years of experience in a customer-facing sales setting.
• Ability to leverage data for business decisions.

Responsibilities

• Drive financial performance and productivity for all operational aspects of the center.
• Effectively analyze monthly performance and create action plans.
• Hire and manage talent to ensure full staffing.
• Execute marketing campaigns and nurture customer relationships.

Skills

Customer service skills

Leadership

Data analysis

Communication

Education

Bachelor’s degree preferred

Job description

A leading educational childcare provider in Brooklyn is seeking a Receptionist responsible for the operational and financial performance of the center. The ideal candidate will have over 3 years of customer service or management experience, demonstrated leadership, and the ability to engage effectively with families. This role requires strategic planning in marketing and customer relations while managing staff and operations. A Bachelor's degree is preferred, and the position comes with opportunities for advancement and performance bonuses.