Event Front Desk Lead — Guest Experience & Logistics

ATR International; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Commuter benefits

Employee discount programs

Paid sick leave

Job summary

A leading hospitality company in New York is seeking a Front Desk Coordinator to manage client experiences and support event logistics. The role requires excellent customer service skills and the ability to coordinate with various teams to ensure smooth operations in a high-paced environment. Candidates should have at least three years of experience in the hospitality industry, showcasing strong organizational and interpersonal skills. Competitive benefits are offered, including medical, dental, vision, and a 401(k) plan.

Qualifications

• Three years experience in the hospitality industry, preferably in 5-star hotels.
• Must have excellent communication skills and ability to engage with clients.
• Ability to handle guest experiences with tact and diplomacy.

Responsibilities

• Greet and escort clients to appropriate meeting rooms.
• Assist guest needs to ensure a pleasant experience.
• Coordinate with internal and external partners for smooth event operations.
• Manage front desk functions including phone answering and email responses.
• Support the execution of events by managing logistics and details.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Multitasking ability

Tact and diplomacy

Flexibility in fast-paced environments

Tools

Microsoft Office

Event Management System (EMS)

Audio-visual systems

Job description

A leading hospitality company in New York is seeking a Front Desk Coordinator to manage client experiences and support event logistics. The role requires excellent customer service skills and the ability to coordinate with various teams to ensure smooth operations in a high-paced environment. Candidates should have at least three years of experience in the hospitality industry, showcasing strong organizational and interpersonal skills. Competitive benefits are offered, including medical, dental, vision, and a 401(k) plan.