Senior Center Operations Leader - Patient Experience & Growth

ChenMed; Houston (TX); On-site; USD 84,000 - 119,000; Full time

Job summary

ChenMed in Houston, TX is seeking an Associate Center Operations Director (Float) to lead day-to-day center operations, improve patient experience, and optimize workforce. You will supervise staff, manage scheduling, and ensure centers meet regulatory standards.

Ideal candidates have a BA/BS in Healthcare Admin, 5 years in a medical setting, 3 years of supervisory experience, strong data skills, and the ability to build relationships.

Qualifications

• BA/BS degree in Healthcare Administration, Business Administration, or related field.
• Minimum of 5 years of related work experience in a medical clinic, hospital, or similar setting.
• Minimum of 3 years supervisory/managerial experience in a regulated environment.

Responsibilities

• Enhances patient experience by applying best practices and addressing feedback to improve satisfaction.
• Optimizes the utilization of appointment slots to maximize patient access and operational efficiency.
• Maintains slot quality balancing availability with patient needs.
• Ensures team is available and accessible to all patients, reducing wait times.
• Monitors disenrollment rates and improves continuity of care.
• Cultivates center culture that promotes engagement and collaboration.
• Plans workforce to meet patient care demands and operational needs.

Skills

Relationship building

Data-driven decision making

Team leadership

Regulatory knowledge

Critical thinking

Organizational skills

MS Office proficiency

English fluency

Education

BA/BS in Healthcare Administration or related field

Tools

Microsoft Office Suite

Job description

ChenMed in Houston, TX is seeking an Associate Center Operations Director (Float) to lead day-to-day center operations, improve patient experience, and optimize workforce. You will supervise staff, manage scheduling, and ensure centers meet regulatory standards.

Ideal candidates have a BA/BS in Healthcare Admin, 5 years in a medical setting, 3 years of supervisory experience, strong data skills, and the ability to build relationships.