Center Operations Coordinator — Impactful Programs & Guest Experience

United Way of Massachusetts Bay and Merrimack Valley; Fort Belvoir (VA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Paid time off including volunteer days

Military leave

401k match

Comprehensive benefits

Education reimbursement

Job summary

The USO at Fort Belvoir, VA is seeking a Center Operations Coordinator to support daily operations, run programs and events, and maintain a welcoming environment for troops and families. You will assist with volunteer coordination, light administrative tasks, and guest services.

Candidates should have a high school diploma, 0–2 years in admin or event support, strong communication, teamwork, and basic cash handling. Knowledge of Microsoft Office and social media is preferred.

Qualifications

• High school diploma or equivalent.
• 0-2 years work experience in an administrative, event management, marketing support, retail, customer service, recreation facility or related role.
• Strong interpersonal, customer service and problem-solving skills.
• Able to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Must be punctual, organized, and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.

Responsibilities

• Meet and welcome guests, and orient them to the Center and its offerings, amenities, tours, classes, programs and services.
• Assist with operational procedures, including opening and/or closing, key control, Emergency Preparedness Plan compliance, and ensuring safety and security protocol adherence.
• Monitor and maintain readiness and availability of the Center, and its activity and lounge areas.
• Help to plan and execute programs, activities and events, on and off U.S. military installations, ensuring sufficient volunteer coverage and supplies.
• Assist with communicating Center operations and programs to create awareness by creating flyers, brochures and posters, etc., and by communicating with local media representatives.

Skills

Interpersonal skills

Customer service

Problem solving

Communication skills

Teamwork

Organizational skills

Attention to detail

Cash handling

Education

High school diploma

Tools

Microsoft Office Suite

Digital Cheetah

Desktop publishing

Job description

The USO at Fort Belvoir, VA is seeking a Center Operations Coordinator to support daily operations, run programs and events, and maintain a welcoming environment for troops and families. You will assist with volunteer coordination, light administrative tasks, and guest services.

Candidates should have a high school diploma, 0–2 years in admin or event support, strong communication, teamwork, and basic cash handling. Knowledge of Microsoft Office and social media is preferred.