Center Manager: Growth & Guest Experience Leader

Anchor Point Management Group; Federal Way (WA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee - Have fun while be

Referral Bonus - Generous Incentive to

Job summary

European Wax Center in Federal Way, WA is seeking a Center Manager to oversee daily operations, team leadership, and guest satisfaction. You will drive sales performance, manage scheduling, inventory, payroll, and ensure health and safety compliance.

The role requires leadership experience in retail or spa settings, a strong sales background, and a commitment to coaching and developing staff for KPI-focused results.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key!

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPI’s and speak to financial acumen

Skills

Team leadership

Sales leadership

Customer service

Communication

Organizational skills

Problem-solving

Tools

POS system

Payroll management

Inventory management system

Job description

European Wax Center in Federal Way, WA is seeking a Center Manager to oversee daily operations, team leadership, and guest satisfaction. You will drive sales performance, manage scheduling, inventory, payroll, and ensure health and safety compliance.

The role requires leadership experience in retail or spa settings, a strong sales background, and a commitment to coaching and developing staff for KPI-focused results.