Center Manager — Lead Growth & Guest Experience

Anchor Point Management Group; Bonney Lake (WA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee - Have fun while be…

Referral Bonus - Generous Incentive to

Job summary

European Wax Center in Bonney Lake, WA is seeking a Center Manager to oversee daily operations, lead a team of Guest Service Associates and Licensed Wax Specialists, and drive guest satisfaction and sales performance.

This role requires 2+ years in retail sales management or hospitality leadership, strong communication, and a track record of coaching staff, managing schedules, inventory, and ensuring health and safety standards.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Strong sales background preferred.
• Proven ability to lead and motivate a team.
• Established history of managing multiple direct reports.
• Strong communication, organizational, and problem-solving skills.
• Sales-driven with a focus on customer service excellence.
• Flexible availability, including evenings and weekends.
• Growth mindset is key!

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Oversee scheduling, inventory, payroll, and daily operations.
• Ensure compliance with health and safety regulations and brand standards.
• Provide coaching, training, and performance feedback to team members.
• Resolve guest concerns with professionalism and care.
• Learn and develop a deep understanding of KPI’s and speak to financial acumen.

Skills

Leadership

Sales

Guest service

Communication

Team motivation

Tools

POS system

Job description

European Wax Center in Bonney Lake, WA is seeking a Center Manager to oversee daily operations, lead a team of Guest Service Associates and Licensed Wax Specialists, and drive guest satisfaction and sales performance.

This role requires 2+ years in retail sales management or hospitality leadership, strong communication, and a track record of coaching staff, managing schedules, inventory, and ensuring health and safety standards.