Center Leadership & Growth Lead

Kidstrong; Bel Air (MD); Sur place; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

401(k)

Employee discounts

Advancement opportunities

Paid time off

Training & development

Résumé du poste

KidStrong in Bel Air, MD is seeking an Assistant General Manager who acts as second in command at the center. You will partner with the General Manager to foster a learning and development culture for coaches and families while delivering key business results like sales performance and reducing member attrition.

You will lead center operations, sales, and coaching, schedule events, manage staff development through LearnUpon, and ensure customer service excellence.

Qualifications

• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Responsabilités

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Sell and schedule events such as camps and parties, to maximize center profitability.
• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 5-10 coaching hours per week

Connaissances

Coaching with kids

Coach Certification

LearnUpon training

Pediatric OT/PT experience

Management experience

Google/Microsoft suites

Center software (ZenPlanner, LearnUpon

Physiology & exercise knowledge

CPR certified

Outils

ZenPlanner

LearnUpon

CareerPlug

ADP

Description du poste

KidStrong in Bel Air, MD is seeking an Assistant General Manager who acts as second in command at the center. You will partner with the General Manager to foster a learning and development culture for coaches and families while delivering key business results like sales performance and reducing member attrition.

You will lead center operations, sales, and coaching, schedule events, manage staff development through LearnUpon, and ensure customer service excellence.