Center GM: Guest Experience & Profit Leader

Lucky Strike Entertainment; Commack (NY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plans

Employee Stock Purchase Program

Vacation and Holidays

EAP

Bowling/Waterpark discounts

Wellness resources

Job summary

Lucky Strike Entertainment in New York seeks a General Manager to own the guest experience, the team, the financials, and the culture of the center, leading from the floor and creating a place guests want to return to.

You will supervise bowling, arcade, food and beverage, bar, and events; drive daily sales through guest engagement and events; build high‑performing teams and a culture of accountability and hospitality.

Qualifications

• Significant leadership experience in a high-volume, guest-focused venue.
• Proven record of driving sales growth and hitting financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.
• A track record of building and developing leadership teams.
• A visible, floor-first leadership presence, especially during peak periods.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events.
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives.
• Build and develop high-performing teams across every department with accountability and hospitality.
• Set performance expectations and ensure consistent results in sales, operations, and guest satisfaction.
• Own full P&L performance including labor, COGS, inventory, and cost controls.
• Keep the facility, attractions, kitchen, bar, and event spaces guest-ready at all times.

Skills

Leadership experience

Sales growth

P&L fluency

Budgeting

Forecasting

Team development

Floor leadership

Flexibility

Job description

Lucky Strike Entertainment in New York seeks a General Manager to own the guest experience, the team, the financials, and the culture of the center, leading from the floor and creating a place guests want to return to.

You will supervise bowling, arcade, food and beverage, bar, and events; drive daily sales through guest engagement and events; build high‑performing teams and a culture of accountability and hospitality.