General Manager: Guest Experience & P&L Leader

Lucky Strike Entertainment Corporation; Town of Smithtown (NY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Wellness resources

401(k) retirement plans

Stock purchase program

EAP

Vacation and holidays

Job summary

Lucky Strike Entertainment is seeking a General Manager in New York to own the guest experience, team, financials, and culture of the center. You will lead from the floor across bowling, arcade, F&B, bar, and events, ensuring exceptional guest satisfaction.

The role requires proven leadership, strong P&L fluency, and a track record of driving sales growth. You will manage staffing, budgets, and cost controls while maintaining a vibrant, guest-first environment.

Qualifications

• Significant leadership experience in a high-volume, guest-focused venue.
• Proven record of driving sales growth and hitting financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.
• A track record of building and developing leadership teams from the ground up.

Responsibilities

• Lead all center operations across bowling, arcade, food & beverage, bar, and events.
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives.
• Build and develop high-performing teams across every department with accountability and hospitality.
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction.
• Own full P&L performance including labor, COGS, inventory, and cost controls.
• Keep the facility, attractions, kitchen, bar, and event spaces guest-ready at all times.

Skills

Leadership

P&L Fluency

Job description

Lucky Strike Entertainment is seeking a General Manager in New York to own the guest experience, team, financials, and culture of the center. You will lead from the floor across bowling, arcade, F&B, bar, and events, ensuring exceptional guest satisfaction.

The role requires proven leadership, strong P&L fluency, and a track record of driving sales growth. You will manage staffing, budgets, and cost controls while maintaining a vibrant, guest-first environment.