General Manager: Guest Experience, Growth & P&L

Spanish Springs Lanes; Canton (OH); On-site; USD 68,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Wellness resources

401(k)

Employee stock purchase

EAP

Vacation & Holidays

Discounts

Job summary

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, team, financials, and culture of the center in a high-volume, guest-focused venue.

You will lead operations across bowling, arcade, F&B, bar, and events, shaping a culture of accountability and hospitality from the floor, with a focus on driving sales and guest satisfaction. The role requires flexibility for nights, weekends, and holidays.

Qualifications

• Significant leadership experience in a high-volume guest-focused venue.
• Proven record of driving sales growth and hitting financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.
• Experience building leadership teams from the ground up.
• Visible floor-first leadership presence, especially during peak periods.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role the business needs.
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives.
• Build and develop high-performing teams across every department, creating a culture of accountability and hospitality.
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction.
• Own full P&L performance including labor, COGS, inventory, and cost controls.
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times.

Skills

Leadership experience

P&L fluency

People development

Guest-centric leadership

Sales driven

Flexible schedule

Job description

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, team, financials, and culture of the center in a high-volume, guest-focused venue.

You will lead operations across bowling, arcade, F&B, bar, and events, shaping a culture of accountability and hospitality from the floor, with a focus on driving sales and guest satisfaction. The role requires flexibility for nights, weekends, and holidays.