Head of Guest Experience & Center Operations

Spanish Springs Lanes; Thornton (CO); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program

Vacation and Holidays

Perks! Bowling, Boomer's, and Waterpar

Discounts

Job summary

Lucky Strike Entertainment in Thornton, Colorado is seeking a General Manager to own the guest experience, the team, the financials, and the culture of your center, leading from the floor and building a place people genuinely want to come back to.

You will lead operations across bowling, arcade, food and beverage, bar, and events while driving daily sales through guest engagement, events, and marketing, and you will build high-performing teams with a culture of accountability and hospitality.

Qualifications

• Significant leadership experience in a high-volume, guest-focused venue (entertainment, hospitality, or full-service restaurant)
• A proven record of driving sales growth and hitting financial targets
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control
• A track record of building and developing leadership teams from the ground up
• A visible, floor-first leadership presence, especially during peak periods
• Flexible schedule including nights, weekends, and holidays

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role the business needs throughout the day
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives
• Build and develop high-performing teams across every department, creating a culture of accountability, empowerment, and genuine hospitality
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction
• Own full P&L performance including labor, COGS, inventory, and cost controls
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times

Job description

Lucky Strike Entertainment in Thornton, Colorado is seeking a General Manager to own the guest experience, the team, the financials, and the culture of your center, leading from the floor and building a place people genuinely want to come back to.

You will lead operations across bowling, arcade, food and beverage, bar, and events while driving daily sales through guest engagement, events, and marketing, and you will build high-performing teams with a culture of accountability and hospitality.