Center General Manager: Growth & Team Leadership

Skilz for Kids; Santa Rosa (CA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Bonus

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Skilz for Kids in Santa Rosa, CA seeks a General Manager to lead the KidStrong center, driving coaching excellence, sales performance, and member retention. You will build a high-performing team, schedule coaches, and oversee events to maximize center profitability.

You will foster a culture of learning, mentor staff through LearnUpon, and ensure brand consistency while delivering exceptional experiences for families and kids.

Qualifications

• Athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Comfortable speaking to parents/guardians regarding a variety of topics.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Responsibilities

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center. Delegate center tasks amongst the center team to ensure consistent execution.
• Manage center-level employee issues and manage appropriate documentation.
• The typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center.
• Set and communicate coach schedules using appropriate scheduling and communication platforms.
• Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.
• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Responsible for sales, as well as delegating responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
• Foster a coaching culture - see something, say something.
• Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality.
• Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
• Ensure candidates complete all paperwork to comply with company policy and law.
• Lead coaching candidates through the training process and required evaluations.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Lead Center level staff meetings focused on - development, productivity, programming, and product.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
• Attend weekly leadership meetings.
• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
• Create positive interactions with students and families before, during, and after class.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Lead monthly center staff meetings focused on culture, development, product, and performance.
• Approximately 3-5 coaching hours per week.

Skills

Coaching with kids

Coach certification

LearnUpon

Google platforms

Microsoft platforms

Management experience

CPR certified

Tools

ZenPlanner

LearnUpon

CareerPlug

ADP

FranConnect

Job description

Skilz for Kids in Santa Rosa, CA seeks a General Manager to lead the KidStrong center, driving coaching excellence, sales performance, and member retention. You will build a high-performing team, schedule coaches, and oversee events to maximize center profitability.

You will foster a culture of learning, mentor staff through LearnUpon, and ensure brand consistency while delivering exceptional experiences for families and kids.