CE Business Office Manager: Operations & Finance Lead

NorthShore University HealthSystem; Skokie (IL); Sur place; USD 81 000 - 126 000; Plein temps

Avantages offerts par ce poste

Annual performance-based increases

Career pathways and professional成长

Medical, dental, and vision options

Tuition reimbursement

Free parking

Wellness program savings plan

Health Savings Account options

Retirement options with company match

Paid time off and holidays

Community involvement opportunities

Résumé du poste

Endeavor Health is seeking a Manager of the Clinical Engineering Business Office in Skokie. You will oversee the CE Call Center, invoice reconciliation, and a coordinated team of CE Coordinators and Parts Coordinators.

This role connects Clinical Engineering with Finance, Accounts Payable, and clinical customers, driving standardization and efficiency enterprise-wide. You will lead call-center operations, source parts, manage schedules, and ensure timely payments while maintaining service

Qualifications

• Bachelor's degree in Business or related field required.
• Master's degree in Business or related field preferred.
• Strong analytical and project management skills.
• Experience in healthcare operations support is a plus.

Responsabilités

• Lead day-to-day CE Business Office operations: call-center management, parts sourcing, on-call scheduling, and vendor coordination for the CE answering service.
• Own CE invoice-reconciliation: set service levels, monitor throughput/accuracy, resolve escalated exceptions with Finance and Accounts Payable.
• Define and report service levels for dispatch, work-order processing, invoice-payment timeliness, and customer satisfaction.
• Partner with CE leadership to identify standardization opportunities and improve work-order intake and related processes.
• Oversee creation and updates of policies for regulatory and accreditation compliance and operational improvement.
• Engage with CE leadership on cross-functional projects overlapping with Business Office.
• Perform full HR responsibilities: hiring, coaching, performance management, compensation, promotions, and terminations.

Connaissances

PowerPoint

Excel

Data analytics

Formation

Bachelor's degree in Business

Master's degree preferred

Outils

Microsoft Office

Data analytics platforms

Description du poste

Endeavor Health is seeking a Manager of the Clinical Engineering Business Office in Skokie. You will oversee the CE Call Center, invoice reconciliation, and a coordinated team of CE Coordinators and Parts Coordinators.

This role connects Clinical Engineering with Finance, Accounts Payable, and clinical customers, driving standardization and efficiency enterprise-wide. You will lead call-center operations, source parts, manage schedules, and ensure timely payments while maintaining service