Manager, CE Business Office

1100 Endeavor Health Clinical Operations; Skokie (IL); On-site; USD 81,000 - 126,000; Full time

Benefits offered by this job

Annual increases based on performance

Career pathways for growth and dev

Medical, dental, vision options

Tuition reimbursement

Free parking

Wellness program

Savings plan

HSA options

Retirement with company match

Paid time off and holidays

Community involvement opportunities

Job summary

Endeavor Health is seeking a Manager, Clinical Engineering Business Office in Skokie. The role leads daily Business Office operations, from call-center management to vendor coordination, and owns the invoice-reconciliation process ensuring timely payments.

The ideal candidate brings 5+ years in healthcare operations leadership, 2+ years of staff supervision, and a Bachelor's in Business (Master’s preferred). Proficiency in PowerPoint, Excel, and data analytics is required.

Qualifications

• Education: Bachelor's degree in Business or related field. Preferred: Master’s degree in Business or related field.
• Experience: 5+ years in a healthcare setting in a lead role for operations support, 2+ years leading staff.
• Knowledge: Basic accounting concepts; proficient in PowerPoint, Excel (functions and formulas), and data-analytics platforms.
• Skills: Excellent project management; ability to perform basic financial analysis; strong verbal, written, and presentation skills; strong multi-tasking and time management.
• Abilities: High autonomy and self-motivation; advanced problem-solving; customer-focused with urgency and ownership; able to manage complex issues, build strategic relationships, and lead the team by example.
• Technical: Microsoft Office and Data analytics platforms

Responsibilities

• Lead the day-to-day Business Office operations: call-center management, parts sourcing, on-call scheduling, and vendor coordination for the CE answering service
• Own the CE invoice-reconciliation process — set service levels for match-exception resolution and payment timeliness, monitor the team's throughput and accuracy, and resolve escalated exceptions with Finance and Accounts Payable
• Define, report, and be accountable for Business Office service levels — speed of dispatch, work-order processing time, invoice-payment timeliness, and customer satisfaction — and drive continuous improvement against them
• Partner with CE leadership to identify standardization opportunities and improvement initiatives for work-order intake, dispatch, and related processes
• Oversee creation and updates of policies, procedures, and guidelines for regulatory and accreditation compliance and operational improvement
• Engage with CE leadership and the Clinical Engineer on cross-functional projects that overlap with Business Office functions
• Perform full HR responsibilities for the Business Office team: hiring, coaching, performance management, compensation, promotions, corrective action, and terminations

Skills

PowerPoint

Excel

Data analytics

Project management

Financial analysis

Verbal communication

Written communication

Time management

Education

Bachelor's degree in Business or related field

Master’s degree in Business or related field

Job description

Position Highlights

Hourly Pay Range: $59.05 - $91.53 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position: Manager, Clinical Engineering Business Office

Multiple Locations Available: Skokie, Corporate Office – Systemwide Coverage

Full Time/Part Time: Full time

Hours: Days; Regular hours of operation

What you will do

• Lead the day-to-day Business Office operations: call-center management, parts sourcing, on-call scheduling, and vendor coordination for the CE answering service
• Own the CE invoice-reconciliation process — set service levels for match-exception resolution and payment timeliness, monitor the team's throughput and accuracy, and resolve escalated exceptions with Finance and Accounts Payable
• Define, report, and be accountable for Business Office service levels — speed of dispatch, work-order processing time, invoice-payment timeliness, and customer satisfaction — and drive continuous improvement against them
• Partner with CE leadership to identify standardization opportunities and improvement initiatives for work-order intake, dispatch, and related processes
• Oversee creation and updates of policies, procedures, and guidelines for regulatory and accreditation compliance and operational improvement
• Engage with CE leadership and the Clinical Engineer on cross-functional projects that overlap with Business Office functions
• Perform full HR responsibilities for the Business Office team: hiring, coaching, performance management, compensation, promotions, corrective action, and terminations

What you will need

Education: Required: Bachelor's degree in Business or a related field. Preferred: Master’s degree in Business or a related field

Experience: Required: 5+ years in a healthcare setting in a lead role for operations support, 2+ years leading staff

Unique or Preferred Skills: Knowledge: Understanding of basic accounting concepts; proficient in PowerPoint, Excel (functions and formulas), and data-analytics platforms.

Unique or Preferred Skills: Skills: Excellent project management; ability to perform basic financial analysis; strong verbal, written, and presentation skills; strong multi-tasking and time management.

Unique or Preferred Skills: Abilities: High autonomy and self-motivation; advanced problem-solving; customer-focused with urgency and ownership; able to manage complex issues, build strategic relationships, and lead the team by example.

Unique or Preferred Skills: Technical: Microsoft Office and Data analytics platforms

Benefits

• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Company Culture

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor

Welcome to Endeavor Health Careers

At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.