Manager, CE Business Office

NorthShore University HealthSystem; Skokie (IL); On-site; USD 81,000 - 126,000; Full time

Benefits offered by this job

Annual performance-based increases

Career pathways and professional成长

Medical, dental, and vision options

Tuition reimbursement

Free parking

Wellness program savings plan

Health Savings Account options

Retirement options with company match

Paid time off and holidays

Community involvement opportunities

Job summary

Endeavor Health is seeking a Manager of the Clinical Engineering Business Office in Skokie. You will oversee the CE Call Center, invoice reconciliation, and a coordinated team of CE Coordinators and Parts Coordinators.

This role connects Clinical Engineering with Finance, Accounts Payable, and clinical customers, driving standardization and efficiency enterprise-wide. You will lead call-center operations, source parts, manage schedules, and ensure timely payments while maintaining service

Qualifications

• Bachelor's degree in Business or related field required.
• Master's degree in Business or related field preferred.
• Strong analytical and project management skills.
• Experience in healthcare operations support is a plus.

Responsibilities

• Lead day-to-day CE Business Office operations: call-center management, parts sourcing, on-call scheduling, and vendor coordination for the CE answering service.
• Own CE invoice-reconciliation: set service levels, monitor throughput/accuracy, resolve escalated exceptions with Finance and Accounts Payable.
• Define and report service levels for dispatch, work-order processing, invoice-payment timeliness, and customer satisfaction.
• Partner with CE leadership to identify standardization opportunities and improve work-order intake and related processes.
• Oversee creation and updates of policies for regulatory and accreditation compliance and operational improvement.
• Engage with CE leadership on cross-functional projects overlapping with Business Office.
• Perform full HR responsibilities: hiring, coaching, performance management, compensation, promotions, and terminations.

Skills

PowerPoint

Excel

Data analytics

Education

Bachelor's degree in Business

Master's degree preferred

Tools

Microsoft Office

Data analytics platforms

Job description

Hourly Pay Range

$59.05 - $91.53 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Application Deadline

To be considered, please apply by the end of day on Wednesday, November 11th.

Position Highlights

• Position: Manager, Clinical Engineering Business Office


• Multiple Locations Available Skokie, Corporate Office - Systemwide Coverage


• Full Time/Part Time: Full time


• Hours: Days; Regular hours of operation

This role oversees the enterprise-wide functions of Endeavor Health's CE Business Office - the CE Call Center, invoice reconciliation, and a team of CE Business Office Coordinators and Parts Coordinators. Acts as the operational hub between Clinical Engineering, Finance, Accounts Payable, and clinical customers. Operates within Endeavor's enterprise processes - central Procurement and Supply Chain execute purchasing and AP executes payment; this role owns CE-side intake, requisition quality, invoice reconciliation, and vendor coordination.

What you will do

• Lead the day-to-day Business Office operations: call-center management, parts sourcing, on-call scheduling, and vendor coordination for the CE answering service


• Own the CE invoice-reconciliation process - set service levels for match-exception resolution and payment timeliness, monitor the team's throughput and accuracy, and resolve escalated exceptions with Finance and Accounts Payable


• Define, report, and be accountable for Business Office service levels - speed of dispatch, work-order processing time, invoice-payment timeliness, and customer satisfaction - and drive continuous improvement against them


• Partner with CE leadership to identify standardization opportunities and improvement initiatives for work-order intake, dispatch, and related processes


• Oversee creation and updates of policies, procedures, and guidelines for regulatory and accreditation compliance and operational improvement


• Engage with CE leadership and the Clinical Engineer on cross-functional projects that overlap with Business Office functions


• Perform full HR responsibilities for the Business Office team: hiring, coaching, performance management, compensation, promotions, corrective action, and terminations

Education

• Required: Bachelor's degree in Business or a related field.


• Preferred: Master's degree in Business or a related field

Experience

• Required: 5+ years in a healthcare setting in a lead role for operations support, 2+ years leading staff

Unique or Preferred Skills

• Knowledge: Understanding of basic accounting concepts; proficient in PowerPoint, Excel (functions and formulas), and data-analytics platforms.


• Skills: Excellent project management; ability to perform basic financial analysis; strong verbal, written, and presentation skills; strong multi-tasking and time management.


• Abilities: High autonomy and self-motivation; advanced problem-solving; customer-focused with urgency and ownership; able to manage complex issues, build strategic relationships, and lead the team by example.


• Technical: Microsoft Office and Data analytics platforms

Benefits (For full time or part time positions)

• Opportunity for annual increases based on performance


• Career Pathways to Promote Professional Growth and Development


• Various Medical, Dental, Pet and Vision options


• Tuition Reimbursement


• Free Parking


• Wellness Program Savings Plan


• Health Savings Account Options


• Retirement Options with Company Match


• Paid Time Off and Holiday Pay


• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website www.endeavorhealth.org to better understand how Endeavor Health delivers on its mission to \"help everyone in our communities be their best\".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor