CDJR Service Advisor & Customer Experience Lead

Antwerpen Automotive Group; Baltimore (MD); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) retirement plan

Paid vacation

Paid sick days

Employee discounts

Professional development opportunities

Job summary

Antwerpen Automotive Group in Baltimore, MD is seeking an Automotive Service Advisor for CDJR vehicles. You will be the primary contact for customers seeking service, ensuring a superior experience while coordinating service appointments and communication between the service team and clients.

Responsibilities include greeting customers, documenting issues, scheduling, giving clear estimates, keeping customers updated, managing service records, and collaborating with parts and service teams.

Qualifications

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong knowledge of CDJR vehicles and automotive service terminology highly desirable.
• Excellent communication and interpersonal skills to build rapport with customers and team members.
• Ability to manage multiple tasks and handle high-volume service environment effectively.

Responsibilities

• Greet customers promptly and professionally, providing a positive and welcoming experience.
• Listen carefully to customer concerns and accurately document vehicle issues and service requests.
• Schedule service appointments and coordinate with technicians to ensure timely vehicle repairs and maintenance.
• Provide clear and detailed estimates of repair costs and timelines to customers.
• Maintain communication with customers throughout the service process and follow up to ensure satisfaction.
• Manage service records and documentation accurately in the dealership’s system.
• Promote additional products or services when appropriate to enhance customer satisfaction and dealership revenue.
• Collaborate with parts and service teams to resolve any issues efficiently.

Skills

Customer service excellence

Communication skills

Interpersonal skills

Multitasking ability

CDJR knowledge

Computer systems proficiency

Tools

Automotive service management software

Job description

Antwerpen Automotive Group in Baltimore, MD is seeking an Automotive Service Advisor for CDJR vehicles. You will be the primary contact for customers seeking service, ensuring a superior experience while coordinating service appointments and communication between the service team and clients.

Responsibilities include greeting customers, documenting issues, scheduling, giving clear estimates, keeping customers updated, managing service records, and collaborating with parts and service teams.