Customer-Driven Auto Service Advisor

Autopark Inc; Clarksville (MD); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Disability insurance

401(k)

Vacation pay

Sick days

Career growth opportunities

Job summary

Antwerpen Clarksville Autopark in Clarksville, MD seeks a friendly Auto Service Advisor to greet customers, assess their vehicle needs, and explain recommended services. You will prepare work orders and liaise with technicians to ensure timely repairs, while keeping customers updated and ensuring satisfaction throughout the service journey.

Ideal candidates have experience in automotive service advising or related customer service, strong communication, and computer proficiency.

Qualifications

• Experience in automotive service advising or customer service preferred.
• Strong communication and interpersonal skills in a fast-paced shop.
• Proficient with computers and service software.
• Valid driver's license and reliable transportation.
• High school diploma or equivalent; technical training is a plus.

Responsibilities

• Greet and assist customers promptly and professionally.
• Listen to customer concerns and assess vehicle service needs.
• Prepare work orders and explain recommended services to customers.
• Coordinate with service technicians for timely repairs.
• Provide updates to customers during the service process.
• Maintain accurate records of customer interactions and orders.
• Ensure compliance with company policies and service standards.
• Follow up with customers post-service to ensure satisfaction.

Skills

Communication skills

Interpersonal skills

Computer proficiency

Service department software

Education

High school diploma or equivalent

Technical training

Tools

Service department software

Job description

Antwerpen Clarksville Autopark in Clarksville, MD seeks a friendly Auto Service Advisor to greet customers, assess their vehicle needs, and explain recommended services. You will prepare work orders and liaise with technicians to ensure timely repairs, while keeping customers updated and ensuring satisfaction throughout the service journey.

Ideal candidates have experience in automotive service advising or related customer service, strong communication, and computer proficiency.