Customer-Centric Auto Service Advisor - Growth & Benefits

Antwerpen Automotive Group; Sykesville (MD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Health and dental insurance

Paid time off

Friendly work environment

Job summary

Antwerpen Automotive Group in Sykesville, MD is seeking a dedicated Service Advisor to be the primary contact for customers, ensuring exceptional service throughout their vehicle maintenance and repair experience. You will work closely with our technicians to communicate needs, provide accurate estimates, schedule repairs, and keep customers updated on progress.

The role emphasizes strong communication, multitasking, and a reliable commitment to customer care.

Qualifications

• Previous experience as a Service Advisor or similar customer service role in an automotive service environment preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work efficiently under pressure.
• Proficient with computer systems, including scheduling and invoicing software.

Responsibilities

• Greet customers as they arrive and listen carefully to their vehicle service concerns.
• Provide clear and accurate estimates for repairs and maintenance services.
• Coordinate with technicians to schedule and prioritize vehicle repairs.
• Maintain communication with customers on the status of their vehicles.
• Process service orders and handle customer billing and payments.
• Ensure a high level of customer satisfaction and build long-term relationships.
• Handle warranty claims and documentation as required.
• Maintain a clean and organized work environment.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

Time management

Tools

Scheduling software

Invoicing software

Job description

Antwerpen Automotive Group in Sykesville, MD is seeking a dedicated Service Advisor to be the primary contact for customers, ensuring exceptional service throughout their vehicle maintenance and repair experience. You will work closely with our technicians to communicate needs, provide accurate estimates, schedule repairs, and keep customers updated on progress.

The role emphasizes strong communication, multitasking, and a reliable commitment to customer care.