Automotive Service Advisor: Customer-Focused & Growth-Ready

Antwerpen Automotive Group; Maryland; On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Job summary

Antwerpen Chevrolet in Eldersburg, MD is seeking a dedicated Service Advisor to be the primary liaison between customers and our service team. You will understand customer needs, coordinate service appointments, and facilitate communication with technicians to ensure timely, quality repairs.

Responsibilities include greeting customers, explaining repairs, presenting estimates, scheduling, and maintaining accurate records.

Qualifications

• Previous experience as a service advisor in an automotive dealership or service center preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of automotive service practices and terminology.
• Proficiency with computer systems and software used in automotive service departments.
• Customer-focused attitude with problem-solving abilities.
• Valid driver’s license.

Responsibilities

• Greet customers promptly and courteously, assessing their service needs.
• Explain vehicle problems and recommended services to customers in clear terms.
• Prepare and present repair orders and service estimates.
• Schedule service appointments and manage workflow between customers and service technicians.
• Maintain accurate records of customer interactions, payments, and vehicle service history.
• Address customer concerns and follow up to ensure satisfaction.
• Collaborate with the parts department to ensure availability of necessary components for repairs.
• Stay updated on Hyundai products, services, and industry standards to provide informed recommendations.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Automotive terminology

Tools

Automotive service software

Job description

Antwerpen Chevrolet in Eldersburg, MD is seeking a dedicated Service Advisor to be the primary liaison between customers and our service team. You will understand customer needs, coordinate service appointments, and facilitate communication with technicians to ensure timely, quality repairs.

Responsibilities include greeting customers, explaining repairs, presenting estimates, scheduling, and maintaining accurate records.