CDJR Service Advisor – Elevate Customer Experience

Antwerpen Automotive Group; Baltimore (MD); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Disability insurance

401(k) plan

Paid vacation after 1 year

Paid sick days

Employee vehicle discounts

Professional development

Job summary

Antwerpen Automotive Group in Baltimore, MD is seeking an Automotive Service Advisor focused on CDJR vehicles. You will be the main contact for customers, manage service appointments, and ensure excellent communication between clients and the service team.

Responsibilities include greeting customers, documenting issues, coordinating with technicians, and presenting accurate repair estimates. Benefits accompany a competitive salary and career growth opportunities.

Qualifications

• Experience as a Service Advisor or in automotive customer service preferred.
• Strong knowledge of CDJR vehicles and service terminology.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a high-volume service environment.
• Proficient with automotive service management software.

Responsibilities

• Greet customers promptly and professionally.
• Document vehicle issues and service requests.
• Schedule service appointments and coordinate with technicians.
• Provide repair cost and timeline estimates.
• Maintain communication with customers throughout the service process.
• Manage service records in the dealership system.
• Promote additional products or services to enhance satisfaction and revenue.
• Collaborate with parts and service teams to resolve issues.

Skills

CDJR knowledge

Customer service

Communication skills

Multi-tasking

Tech-savviness

Tools

Automotive service software

Job description

Antwerpen Automotive Group in Baltimore, MD is seeking an Automotive Service Advisor focused on CDJR vehicles. You will be the main contact for customers, manage service appointments, and ensure excellent communication between clients and the service team.

Responsibilities include greeting customers, documenting issues, coordinating with technicians, and presenting accurate repair estimates. Benefits accompany a competitive salary and career growth opportunities.