Automotive Service Advisor - CDJR

Antwerpen Automotive Group; Baltimore (MD); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Disability insurance

401(k) plan

Paid vacation after 1 year

Paid sick days

Employee vehicle discounts

Professional development

Job summary

Antwerpen Automotive Group in Baltimore, MD is seeking an Automotive Service Advisor focused on CDJR vehicles. You will be the main contact for customers, manage service appointments, and ensure excellent communication between clients and the service team.

Responsibilities include greeting customers, documenting issues, coordinating with technicians, and presenting accurate repair estimates. Benefits accompany a competitive salary and career growth opportunities.

Qualifications

• Experience as a Service Advisor or in automotive customer service preferred.
• Strong knowledge of CDJR vehicles and service terminology.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a high-volume service environment.
• Proficient with automotive service management software.

Responsibilities

• Greet customers promptly and professionally.
• Document vehicle issues and service requests.
• Schedule service appointments and coordinate with technicians.
• Provide repair cost and timeline estimates.
• Maintain communication with customers throughout the service process.
• Manage service records in the dealership system.
• Promote additional products or services to enhance satisfaction and revenue.
• Collaborate with parts and service teams to resolve issues.

Skills

CDJR knowledge

Customer service

Communication skills

Multi-tasking

Tech-savviness

Tools

Automotive service software

Job description

JoinAntwerpen Automotive as an Automotive Service Advisor specializing in Chrysler, Dodge, Jeep, and Ram (CDJR) vehicles. In this role, you will be the primary point of contact for customers seeking automotive service, ensuring exceptional customer experience while efficiently managing service appointments and communication between the service team and clients. Your expertise and attention to detail will contribute to maintaining the high standards of our service department in Baltimore, MD.

Responsibilities

• Greet customers promptly and professionally, providing a positive and welcoming experience.
• Listen carefully to customer concerns and accurately document vehicle issues and service requests.
• Schedule service appointments and coordinate with technicians to ensure timely vehicle repairs and maintenance.
• Provide clear and detailed estimates of repair costs and timelines to customers.
• Maintain communication with customers throughout the service process and follow up to ensure satisfaction.
• Manage service records and documentation accurately in the dealership’s system.
• Promote additional products or services when appropriate to enhance customer satisfaction and dealership revenue.
• Collaborate with parts and service teams to resolve any issues efficiently.

Requirements

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong knowledge of CDJR vehicles and automotive service terminology highly desirable.
• Excellent communication and interpersonal skills to build rapport with customers and team members.
• Ability to manage multiple tasks and handle high-volume service environment effectively.
• Proficient in using computer systems and software related to automotive service management.
• Detail-oriented with strong organizational skills.
• Valid driver’s license and reliable transportation.

Benefits

• Competitive salary: $50,000.00 - $100,000.00 per year, paid bi-weekly.
• Medical, Dental, Vision, and Disability insurance and more
• 401(k) retirement plan
• Paid Vacation after 1 year
• Paid sick days available upon hire.
• Employee discounts on vehicle purchases and services.
• Opportunities for professional development and advancement within the company.

About the Company

For generations, Antwerpen Automotive has been committed to delivering exceptional customer experiences and building lasting relationships throughout Maryland. As one of the region's most trusted automotive groups, we pride ourselves on our integrity, community involvement, and dedication to excellence. Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver’s license, be insurable by the company and pass a mandatory background check and drug screen.