Automotive Service Advisor - CDJR

Antwerpen Mitsubishi; Baltimore (MD); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) retirement plan

Paid vacation

Paid sick days

Employee discounts

Professional development opportunities

Job summary

Antwerpen Automotive Group in Baltimore, MD is seeking an Automotive Service Advisor for CDJR vehicles. You will be the primary contact for customers seeking service, ensuring a superior experience while coordinating service appointments and communication between the service team and clients.

Responsibilities include greeting customers, documenting issues, scheduling, giving clear estimates, keeping customers updated, managing service records, and collaborating with parts and service teams.

Qualifications

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong knowledge of CDJR vehicles and automotive service terminology highly desirable.
• Excellent communication and interpersonal skills to build rapport with customers and team members.
• Ability to manage multiple tasks and handle high-volume service environment effectively.

Responsibilities

• Greet customers promptly and professionally, providing a positive and welcoming experience.
• Listen carefully to customer concerns and accurately document vehicle issues and service requests.
• Schedule service appointments and coordinate with technicians to ensure timely vehicle repairs and maintenance.
• Provide clear and detailed estimates of repair costs and timelines to customers.
• Maintain communication with customers throughout the service process and follow up to ensure satisfaction.
• Manage service records and documentation accurately in the dealership’s system.
• Promote additional products or services when appropriate to enhance customer satisfaction and dealership revenue.
• Collaborate with parts and service teams to resolve any issues efficiently.

Skills

Customer service excellence

Communication skills

Interpersonal skills

Multitasking ability

CDJR knowledge

Computer systems proficiency

Tools

Automotive service management software

Job description

JoinAntwerpen Automotive as an Automotive Service Advisor specializing in Chrysler, Dodge, Jeep, and Ram (CDJR) vehicles. In this role, you will be the primary point of contact for customers seeking automotive service, ensuring exceptional customer experience while efficiently managing service appointments and communication between the service team and clients. Your expertise and attention to detail will contribute to maintaining the high standards of our service department in Baltimore, MD.

Responsibilities

• Greet customers promptly and professionally, providing a positive and welcoming experience.
• Listen carefully to customer concerns and accurately document vehicle issues and service requests.
• Schedule service appointments and coordinate with technicians to ensure timely vehicle repairs and maintenance.
• Provide clear and detailed estimates of repair costs and timelines to customers.
• Maintain communication with customers throughout the service process and follow up to ensure satisfaction.
• Manage service records and documentation accurately in the dealership’s system.
• Promote additional products or services when appropriate to enhance customer satisfaction and dealership revenue.
• Collaborate with parts and service teams to resolve any issues efficiently.

Requirements

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong knowledge of CDJR vehicles and automotive service terminology highly desirable.
• Excellent communication and interpersonal skills to build rapport with customers and team members.
• Ability to manage multiple tasks and handle high-volume service environment effectively.
• Proficient in using computer systems and software related to automotive service management.
• Detail-oriented with strong organizational skills.
• Valid driver’s license and reliable transportation.

Benefits

• Competitive salary: $50,000.00 - $100,000.00 per year, paid bi-weekly.
• Medical, Dental, Vision, and Disability insurance and more
• 401(k) retirement plan
• Paid Vacation after 1 year
• Paid sick days available upon hire.
• Employee discounts on vehicle purchases and services.
• Opportunities for professional development and advancement within the company.

About the Company

For generations, Antwerpen Automotive has been committed to delivering exceptional customer experiences and building lasting relationships throughout Maryland. As one of the region's most trusted automotive groups, we pride ourselves on our integrity, community involvement, and dedication to excellence. Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver’s license, be insurable by the company and pass a mandatory background check and drug screen.