CDJR Service Advisor: Customer‑Focused Auto Service Pro

Antwerpen Automotive Group; Baltimore (MD); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) retirement plan

Paid vacation after 1 year

Paid sick days

Employee discounts on vehicle services

Professional development opportunities

Job summary

Antwerpen Automotive Group in Baltimore, MD is seeking an Automotive Service Advisor for Chrysler, Dodge, Jeep, and Ram (CDJR) vehicles. You will be the primary contact for customers seeking service, ensuring an exceptional experience while coordinating appointments and communication between service team and clients.

You will document issues, provide detailed cost estimates, and maintain service records. The role emphasizes accuracy, customer satisfaction, and collaboration with parts and

Qualifications

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong knowledge of CDJR vehicles and automotive service terminology highly desirable.
• Excellent communication and interpersonal skills to build rapport with customers and team members.

Responsibilities

• Greet customers promptly and professionally, providing a positive and welcoming experience.
• Listen carefully to customer concerns and accurately document vehicle issues and service requests.
• Schedule service appointments and coordinate with technicians to ensure timely vehicle repairs and maintenance.

Skills

CDJR knowledge

Customer service

Communication

Multitasking

Tools

Service management software

Computer systems

Job description

Antwerpen Automotive Group in Baltimore, MD is seeking an Automotive Service Advisor for Chrysler, Dodge, Jeep, and Ram (CDJR) vehicles. You will be the primary contact for customers seeking service, ensuring an exceptional experience while coordinating appointments and communication between service team and clients.

You will document issues, provide detailed cost estimates, and maintain service records. The role emphasizes accuracy, customer satisfaction, and collaboration with parts and