Service Advisor: Customer-Centric Auto Care Pro

Antwerpen Automotive Group; Baltimore (MD); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Disability insurance

401(k) Plan

Employee discounts on services

Sick days

Vacation pay after 1 year

Job summary

Antwerpen Automotive Group in Baltimore, MD is seeking a Service Advisor to deliver exceptional customer service for automotive maintenance and repairs, guiding customers through service options and timelines. The role collaborates with technicians to ensure timely work, communicates maintenance recommendations clearly, and resolves client concerns to drive satisfaction and repeat business.

The position offers a competitive compensation structure with salary plus commission and ample

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to guide customers through service options and timelines.
• Strong multitasking and prioritization in a fast-paced environment.
• Attention to detail and problem-solving in automotive context.
• Knowledge of automotive terminology and maintenance practices.

Responsibilities

• Assess customer needs and guide them through service options.
• Schedule appointments and coordinate service timelines.
• Communicate vehicle maintenance recommendations clearly.
• Collaborate with technicians to ensure timely completion of work.
• Resolve customer concerns and complaints professionally.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Automotive terminology

Job description

Antwerpen Automotive Group in Baltimore, MD is seeking a Service Advisor to deliver exceptional customer service for automotive maintenance and repairs, guiding customers through service options and timelines. The role collaborates with technicians to ensure timely work, communicates maintenance recommendations clearly, and resolves client concerns to drive satisfaction and repeat business.

The position offers a competitive compensation structure with salary plus commission and ample