Antwerpen CJDR Service Advisor

Antwerpen Automotive Group; Baltimore (MD); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Disability insurance

401(k) Plan

Employee discounts on services

Sick days

Vacation pay after 1 year

Job summary

Antwerpen Automotive Group in Baltimore, MD is seeking a Service Advisor to deliver exceptional customer service for automotive maintenance and repairs, guiding customers through service options and timelines. The role collaborates with technicians to ensure timely work, communicates maintenance recommendations clearly, and resolves client concerns to drive satisfaction and repeat business.

The position offers a competitive compensation structure with salary plus commission and ample

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to guide customers through service options and timelines.
• Strong multitasking and prioritization in a fast-paced environment.
• Attention to detail and problem-solving in automotive context.
• Knowledge of automotive terminology and maintenance practices.

Responsibilities

• Assess customer needs and guide them through service options.
• Schedule appointments and coordinate service timelines.
• Communicate vehicle maintenance recommendations clearly.
• Collaborate with technicians to ensure timely completion of work.
• Resolve customer concerns and complaints professionally.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Automotive terminology

Job description

Description of the role:

Antwerpen CJDR Service Advisor at Antwerpen Automotive is responsible for providing exceptional customer service to clients in need of automotive maintenance or repairs. This role plays a crucial part in ensuring customer satisfaction and repeat business.

Responsibilities:

• Assessing customer needs and guiding them through service options
• Scheduling appointments and coordinating service timelines
• Communicating vehicle maintenance recommendations clearly
• Collaborating with service technicians to ensure timely completion of work
• Resolving customer concerns and complaints professionally

Requirements:

• Prior experience in customer service or automotive industry preferred
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and problem-solving abilities
• Knowledge of automotive terminology and maintenance practices

Benefits:

• Competitive compensation: Salary plus commission
• Opportunity for career growth and development
• Medical, Dental, Vision, Disability insurance and more
• Sick days available upon hire
• Vacation pay after 1 year
• 401(k) Plan
• Employee discounts on automotive services and products

About the Company:

Antwerpen Automotive is a reputable automotive dealership located in Baltimore, MD. With a focus on customer satisfaction and quality service, we pride ourselves on our dedicated team and welcoming work environment.