Casino Supervisor

Royal Caribbean Group; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Royal Caribbean Group is hiring for a casino dealer supervisor to oversee blackjack, roulette, Caribbean stud poker, and dice games on ship. The role requires strong leadership to manage an international team of dealers and ensure flawless game play, guest service, and adherence to gaming rules aboard our vessels.

The candidate should have at least three years of dealer experience with table games, plus completed dealer school and excellent arithmetic skills for quick odds calculations.

Qualifications

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stud Poker, Dice and other related table games.
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.

Responsibilities

• Supervises the activities of the Casino gaming tables and related services on shipboard.
• Ensures compliance with gaming rules and regulations and Celebrity Connections standards.
• Monitors payout accuracy and dealer behavior to maintain guest satisfaction and operational integrity.

Skills

Dealer experience

Mental arithmetic

Decision making

Customer service

HR supervision

Education

High school diploma

College degree preferred

Tools

Excel

Word

Job description

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.

Hiring Requirements:

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred)
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
• Ability to stand and walk for extended periods of time.
• Working knowledge of computers, Internet access, and the ability to navigate within a varable software packages such as Excel, Word, and or related programs.
• Completion of high school or GED required; university degree preferred.