Casino Supervisor

Royal Caribbean Group; Lake Charles (LA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a skilled Casino Supervisor to oversee gaming table operations. This role demands a minimum of three years of dealer experience, particularly in Blackjack and American Roulette, along with strong customer service skills. The ideal candidate will possess quick mental arithmetic capabilities and a solid understanding of casino operations. Join a dynamic team where your leadership will foster a positive environment for both guests and staff, ensuring a memorable gaming experience aboard a luxury cruise. If you thrive in a fast-paced environment and have a passion for gaming, this is the perfect opportunity for you.

Qualifications

• Minimum of three years dealer experience with various table games.
• Satisfactory completion of Gaming Board approved dealer school.

Responsibilities

• Supervise Casino gaming table activities and ensure compliance with gaming rules.
• Motivate and manage an international team of Dealers effectively.

Skills

Blackjack Dealer Experience

American Roulette Dealer Experience

Caribbean Stud Poker Dealer Experience

Dice Games Dealer Experience

Quick Mental Arithmetic

Decision Making

Customer Service Skills

Human Resources Knowledge

Financial Aspects of Casino Operations

Computer Proficiency (Excel, Word)

Education

High School Diploma or GED

University Degree (Preferred)

Tools

Excel

Word

Job description

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice, and related services by performing the following essential duties.

Hiring Requirements:

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stud Poker, Dice, and other related table games. (Shipboard experience preferred)
• Ability to perform quick mental arithmetic calculations involving monetary units, odds, and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, dealer behavior, and related activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in human resources. Ability to supervise an international team of Dealers positively and productively by motivating, developing, and managing employees. Ability to administer disciplinary actions through coaching and counseling or recommend termination when necessary.
• Ability to learn the financial aspects of a casino operation, including identifying expense reduction opportunities through cost control. Demonstrated aptitude for managing headcount within the area to support business needs.
• Ability to stand and walk for extended periods.
• Working knowledge of computers, internet access, and proficiency in software such as Excel, Word, or related programs.
• High school diploma or GED required; university degree preferred.

Seniority level

• Associate

Employment type

• Contract

Job function

• Other

Industries

• Hotels and Motels