Casino Supervisor

Royal Caribbean Group; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A well-known cruise company is seeking a Casino Pit Supervisor to oversee gaming operations including Blackjack and American Roulette. The ideal candidate should have at least three years of dealer experience and demonstrate proficiency in mental math and customer service. Responsibilities also include managing an international team and ensuring compliance with gaming regulations.

Qualifications

• Minimum of three years dealer experience with casino table games.
• Knowledge of gaming rules and regulations.
• Ability to manage an international team.

Responsibilities

• Supervise casino gaming table activities.
• Ensure payout accuracy and dealer behavior.
• Manage and develop a team of dealers.

Skills

Mental arithmetic

Customer service

Supervisory skills

Decision making

Education

High school diploma or GED

University degree

Tools

Excel

Word

Job description

Be among the first 25 applicants

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice, and related services by performing the following essential duties.

Hiring Requirements:

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stud Poker, Dice, and other related table games. (Shipboard experience preferred)
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, dealer behavior, and related activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in human resources functions. Ability to supervise an international team of dealers positively and productively by motivating, developing, and managing employees. Ability to utilize and administer disciplinary actions through coaching and counseling to improve performance or recommend termination.
• Ability to learn the financial aspects of a casino operation, including identifying expense reductions through cost control. Demonstrated aptitude for managing headcount within the area to support business needs.
• Ability to stand and walk for extended periods.
• Working knowledge of computers, Internet access, and proficiency with software such as Excel, Word, and related programs.
• Completion of high school or GED required; university degree preferred.

Seniority level

• Associate

Employment type

• Contract

Job function

• Other

Industries

• Hotels and Motels

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