Casino Supervisor at Royal Caribbean Group Abroad

Royal Caribbean Group; United States; Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

Royal Caribbean Group is seeking a Casino Supervisor to oversee gaming activities such as Blackjack and Roulette. The role requires three years of experience in dealing table games and the ability to supervise international teams.

The ideal candidate will excel in mental arithmetic, possess strong customer service skills, and have a proven management aptitude. A high school diploma is necessary, with a university degree preferred.

This position is based aboard the cruise ship and requires a commitment to service excellence.

Qualifications

• Minimum of three years dealer experience with table games.
• Ability to perform mental arithmetic calculations quickly.
• Ability to supervise an international team of Dealers.

Responsabilités

• Supervises activities of the Casino gaming table.
• Ensures payout accuracy and observes dealer behavior.
• Manages the disciplinary action process.

Connaissances

Mental arithmetic

Customer service skills

Supervision

Decision making

Formation

Completion of high school or GED

University degree preferred

Outils

Excel

Word

Description du poste

Casino Supervisor job at Royal Caribbean Group. Abroad.

Position Summary

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.

Hiring Requirements

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games.
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in the human resources function.
• Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control.
• Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
• Ability to stand and walk for extended periods of time.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs.
• Completion of high school or GED required; university degree preferred.