Casino Supervisor

Royal Caribbean Group; Los Angeles (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Royal Caribbean Group seeks a Casino Table Games Supervisor to oversee Blackjack, Roulette, Caribbean Stud Poker and Dice aboard a ship. You will ensure smooth operations, guest satisfaction, and adherence to rules.

The ideal candidate has 3+ years dealer experience, strong math skills, sound judgment, and the ability to lead an international team while upholding service and compliance standards.

Qualifications

• Minimum of three years dealer experience at table games.
• Strong mental arithmetic with monetary units and odds.
• Sound judgment on gaming rules and regulations.
• Ability to observe payout accuracy and dealer behavior.
• Completion of Gaming Board/Commission approved dealer school.
• Customer service skills with discretion toward guests.
• Ability to supervise an international team of dealers.
• Knowledge of HR policies and disciplinary actions.
• Learn financial aspects and headcount management.
• Stand and walk for extended periods; proficient with basic software.

Responsibilities

• Supervises casino table games such as Blackjack, American Roulette, Caribbean Stud Poker and Dice.
• Monitors compliance with gaming rules and safety procedures.
• Ensures payout accuracy and guest satisfaction.
• Leads an international team of dealers with coaching and discipline as needed.

Skills

Dealer experience

Mental arithmetic

Decision making

Observation of payout accuracy

Customer service

Team supervision

Coaching & disciplinary actions

Cost control awareness

Stamina

Computer skills (Excel/Word)

Education

High school diploma or GED

University degree preferred

Tools

Excel

Word

Job description

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.

Hiring Requirements:

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred)
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
• Ability to stand and walk for extended periods of time.
• Working knowledge of computers, Internet access, and the ability to navigate within a varable software packages such as Excel, Word, and or related programs.
• Completion of high school or GED required; university degree preferred.