Casino Supervisor

Royal Caribbean Group; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Casino Pit Supervisor to oversee gaming table operations and ensure exceptional guest experiences. In this dynamic role, you'll leverage your extensive dealer experience to manage an international team, uphold gaming standards, and enhance customer satisfaction. Your ability to make sound decisions and perform quick calculations will be crucial as you navigate the fast-paced casino environment. Join a team dedicated to providing top-tier service in the vibrant world of gaming, where your leadership and expertise will shine.

Qualifications

• Minimum of three years dealer experience with various table games.
• Satisfactory completion of Gaming Board approved dealer school.

Responsibilities

• Supervises casino gaming table activities and dealer behavior.
• Ensures payout accuracy and compliance with gaming rules.

Skills

Blackjack

American Roulette

Caribbean Stud Poker

Dice Games

Customer Service Skills

Mental Arithmetic

Decision Making

Supervisory Skills

Education

High School Diploma or GED

University Degree

Tools

Microsoft Excel

Microsoft Word

Job description

Job Title: Casino Pit Supervisor

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice, and related services by performing the following essential duties.

Hiring Requirements:

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stud Poker, Dice, and other related table games. (Shipboard experience preferred)
• Ability to perform quick mental arithmetic calculations involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, dealer behavior, and related activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in human resources functions. Ability to supervise an international team of dealers positively and productively by motivating, developing, and managing employees. Ability to administer disciplinary actions through coaching and counseling or recommend termination if necessary.
• Ability to learn the financial aspects of a casino operation, including identifying expense reduction opportunities through cost control. Demonstrated aptitude for managing headcount within the area to support business needs.
• Ability to stand and walk for extended periods.
• Working knowledge of computers, internet access, and proficiency in software such as Excel, Word, or related programs.
• High school diploma or GED required; university degree preferred.

Additional Details:

• Seniority level: Associate
• Employment type: Contract
• Job function: Other
• Industries: Hotels and Motels

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