Casino Security Lead - Guest Experience & Team Coach

Bally's Black Hawk Casino; Black Hawk (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

Bally's Black Hawk Casino is seeking a dedicated security professional to support daily casino operations and represent the Security Director in guest and team interactions. The role emphasizes upholding policy, delivering premium guest service, and maintaining vigilance across all casino areas.

The ideal candidate possesses a High School diploma or higher and holds a CO Support License; strong guest service orientation and leadership capabilities are essential.

Qualifications

• High School diploma or better.
• CO Support License is required.

Responsibilities

• Participates in all casino security operations including gaming and non-gaming aspects.
• Acts as the representative of the Security Director in relations with guests and other team members.
• Motivates, guides, and supports team members in the proper discharge of their duties.
• Ensures all team members adhere to company policies as delineated in the Team Member Handbook.
• Assures highest standards of guest service are met at all times.
• Remains aware of all aspects of casino operations and attentive to any area that might need intervention or assistance.
• In coordination with the Security Supervisor, responds to, and resolves, any guest issues including violations of law or regulation.
• In coordination with the Security Supervisor, responds to, and resolves, any guest issues relating to any failure or any perceived failure to deliver premium customer service.
• In coordination with the Security Supervisor, provides or arranges for assistance to any team member in any department who may need it.
• Remains knowledgeable about all company marketing and promotional efforts and communicates the pertinent information to guests.
• Enthusiastically interacts with guests to enhance their experience.

Skills

Guest service

Team motivation

Education

High School or better

CO Support License

Job description

Bally's Black Hawk Casino is seeking a dedicated security professional to support daily casino operations and represent the Security Director in guest and team interactions. The role emphasizes upholding policy, delivering premium guest service, and maintaining vigilance across all casino areas.

The ideal candidate possesses a High School diploma or higher and holds a CO Support License; strong guest service orientation and leadership capabilities are essential.