Security Shift Supervisor - Lead Casino Security

Bally's; Black Hawk (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401K/Company Match

Perks and childcare discounts

Employee discount meals

Free bus passes

License fees reimbursement

Free covered employee parking

Job summary

Bally's Black Hawk is seeking a Security Shift Supervisor to manage the Security Department on the assigned shift across three Bally's Black Hawk casinos. The role emphasizes compliance with Colorado gaming regulations, internal controls, and house policies while maintaining top-tier guest service.

Responsibilities include leading officers, coordinating with the Manager on Duty, and ensuring safety and policy adherence throughout gaming and non-gaming operations.

Qualifications

• Excellent communication and guest relations skills.
• Experience in security operations and management in casino environments is preferred.
• Knowledge of laws, regulations, internal control procedures governing gaming in Colorado.
• Must be willing to work any day and any shift.
• Colorado Division of Gaming Support license required.

Responsibilities

• Leads security officers on shift.
• Oversees all casino security operations including gaming and non-gaming aspects.
• Represents Security Director in relations with guests and other team members.
• Motivates, guides, and supports team members in duty fulfillment.
• Ensures adherence to company policies as per Team Member Handbook.
• Maintains highest standards of guest service.
• Reads and applies laws, regulations, internal controls, and policies.
• Coordinates with Manager on Duty to respond to guest issues and safety concerns.
• Communicates marketing and promotional information to guests.
• Engages with guests to enhance their experience.
• Solicits feedback from guests and team members.

Skills

Leadership

Guest relations

Communication

Conflict resolution

English proficiency

Education

High School or better

Job description

Bally's Black Hawk is seeking a Security Shift Supervisor to manage the Security Department on the assigned shift across three Bally's Black Hawk casinos. The role emphasizes compliance with Colorado gaming regulations, internal controls, and house policies while maintaining top-tier guest service.

Responsibilities include leading officers, coordinating with the Manager on Duty, and ensuring safety and policy adherence throughout gaming and non-gaming operations.