Casino Security Lead — Guest Experience & Team Coach

Bally's; Black Hawk (CO); On-site; USD 36,000 - 60,000; Full time

Job summary

Bally's Black Hawk is seeking a Security Officer to participate in all casino security operations and act as the representative of the Security Director with guests and staff. You will motivate and guide team members, ensure policy adherence, and uphold top guest service standards.

In coordination with the Security Supervisor, you will respond to guest issues, enforce regulations, and assist departments as needed, while staying informed about promotions and marketing efforts to communicate to

Qualifications

• High school diploma or better.
• CO Support License required.

Responsibilities

• Participates in all casino security operations including gaming and non-gaming aspects.
• Acts as the representative of the Security Director in relations with guests and other team members.
• Motivates, guides, and supports team members in the proper discharge of their duties.
• Ensures all team members adhere to company policies as delineated in the Team Member Handbook.
• Assures highest standards of guest service are met at all times.
• Remains aware of all aspects of casino operations and attentive to any area that might need intervention or assistance.
• In coordination with the Security Supervisor, responds to, and resolves, any guest issues including violations of law or regulation.
• In coordination with the Security Supervisor, responds to, and resolves, any guest issues relating to any failure or any perceived failure to deliver premium customer service.
• In coordination with the Security Supervisor, provides or arranges for assistance to any team member in any department who may need it.
• Remains knowledgeable about all company marketing and promotional efforts and communicates the pertinent information to guests.
• Enthusiastically interacts with guests to enhance their experience.

Education

High School or better

CO Support License

Job description

Bally's Black Hawk is seeking a Security Officer to participate in all casino security operations and act as the representative of the Security Director with guests and staff. You will motivate and guide team members, ensure policy adherence, and uphold top guest service standards.

In coordination with the Security Supervisor, you will respond to guest issues, enforce regulations, and assist departments as needed, while staying informed about promotions and marketing efforts to communicate to