Casino Security & Guest Services Ambassador

Live! Casino & Hotel Maryland; Bossier City (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Live! Casino & Hotel Maryland is seeking a Security Ambassador in Bossier City to help ensure the safety of guests, team members and assets while delivering excellent service.

The role emphasizes a positive can-do attitude, adherence to rules, and proactive guest assistance with a focus on safety in casino and hotel environments. Former security or guest service experience is preferred; licensure as required by Louisiana Gaming Control Board or other authorities may apply.

Qualifications

• Education: High school diploma or GED is preferred.
• Experience: 1–2 years in security with guest service focus preferred.
• Must be able to work in alcohol and smoking environments.
• Must maintain licensure as required by Louisiana Gaming Control Board or applicable entity.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check IDs and enforce age and entry requirements.
• Explain casino/hotel rules and code of conduct.
• Interact professionally with guests and provide directions.
• Assist with disputes, intoxicated subjects, and incidents.
• Notify supervisors of unusual events or crimes.
• Respond to medical or fire emergencies.
• Operate the Security Dispatch Office and two-way radio.
• Maintain a log of visitors and vendors at entrances.
• Ensure safety and security of guests and team members.

Skills

Write reports

Telephone use

Read memos

Multi-task

Customer service

Driver's license

Time pressure

Situational awareness

Dexterity

Education

High school diploma or GED

Job description

Live! Casino & Hotel Maryland is seeking a Security Ambassador in Bossier City to help ensure the safety of guests, team members and assets while delivering excellent service.

The role emphasizes a positive can-do attitude, adherence to rules, and proactive guest assistance with a focus on safety in casino and hotel environments. Former security or guest service experience is preferred; licensure as required by Louisiana Gaming Control Board or other authorities may apply.