Security & Guest Experience Ambassador

Live! Casino & Hotel Louisiana; Bossier City (LA); On-site; USD 21,000 - 28,000; Full time

Job summary

Live! Casino & Hotel Louisiana is seeking a Security Ambassador to ensure guest, team member, and asset safety while delivering exceptional service. The role requires screening entrants, enforcing regulations, and maintaining a calm, professional presence during incidents.

Responsibilities include assisting guests, responding to emergencies, and coordinating with supervisors and security teams. A valid license and willingness to work in a dynamic casino-hotel environment are required.

Qualifications

• High school diploma or GED preferred.
• 1–2 years security/guest service experience preferred.
• Must obtain licensure as required by Louisiana Gaming Control Board.

Responsibilities

• Greet guests with a smile and provide assistance in a professional manner.
• Check IDs and enforce age restrictions for casino/ hotel entry.
• Explain rules, regulations and code of conduct to guests.
• Respond to emergencies and incidents with haste and professionalism.
• Monitor entrances, traffic, and security logs; report safety concerns.

Skills

Customer service

Attention to safety

Multitasking

Communication

Situational awareness

Driver's license

Education

High school diploma or GED

Job description

Live! Casino & Hotel Louisiana is seeking a Security Ambassador to ensure guest, team member, and asset safety while delivering exceptional service. The role requires screening entrants, enforcing regulations, and maintaining a calm, professional presence during incidents.

Responsibilities include assisting guests, responding to emergencies, and coordinating with supervisors and security teams. A valid license and willingness to work in a dynamic casino-hotel environment are required.