Casino Security & Guest Experience Officer

Bally's Corporation; Atlantic City (NJ); On-site; USD 22,000 - 31,000; Full time

Job summary

Bally's Corporation in Atlantic City is seeking a guest-focused team member to deliver outstanding service in a fast-paced casino environment. You will greet guests warmly, anticipate needs, promote programs and ensure a smooth, friendly experience from arrival to departure.

The role emphasizes strong communication, reliability and adherence to security regulations. A high school degree is preferred and rooms for growth may be available in a dynamic hospitality setting.

Qualifications

• Good communication skills, organizational ability, and judgment as well as the ability to direct and manage people.
• Knowledge of the laws and regulations affecting the casino industry is preferred.
• A broad knowledge of games and casino rules, procedures, and administration is desirable.
• Public relations and casino security experience are desirable.
• High school degree or equivalent is preferred.

Responsibilities

• Delivers superior customer service and maintains a positive attitude.
• Greets guests with a warm, friendly verbal greeting and builds relationships.
• Anticipates guest needs and provides fast, flawless service.
• Promotes programs and card membership and ensures security regulations are followed.
• Represents the company to ensure all casino regulations are adhered to at all times.
• Performs security-related duties and guards money and chips as required.

Skills

Communication skills

Organizational skills

Judgment

Public relations

Education

High school degree or equivalent

Job description

Bally's Corporation in Atlantic City is seeking a guest-focused team member to deliver outstanding service in a fast-paced casino environment. You will greet guests warmly, anticipate needs, promote programs and ensure a smooth, friendly experience from arrival to departure.

The role emphasizes strong communication, reliability and adherence to security regulations. A high school degree is preferred and rooms for growth may be available in a dynamic hospitality setting.