Front Desk Guest Experience Concierge

Bally's Atlantic City Casino Resort; Atlantic City (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

401(k) match

Perks and childcare discounts

Job summary

Bally's Atlantic City Casino Resort in Atlantic City, NJ is seeking a Guest Services Associate to assist guests with check-in/out, answer questions, and provide information about the property and events.

The role involves registering guests, handling payments, issuing keys, creating reservations, and supporting guest services across operations. Prior hotel exposure is preferred and a high school diploma is required.

Qualifications

• The ability to read, write and speak English sufficiently to perform job.
• High School or better.

Responsibilities

• Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures.
• Checks out guests, settles all pay folios, and posts charges per established departmental policies and procedures.
• Creates reservations based on established guidelines.
• Issues room keys and relays instructions to Bell Person.
• Dates, stamps, sorts and racks incoming mail and messages.
• Blocks and dispenses rooms for arriving guests.
• Maintains bank in accordance with established company and departmental policies and procedures.
• Is familiar with property, services, and events; answers questions and provides information as requested by guests.
• Completes special assignments for Supervisor Hotel Operations and above as requested.
• Other Duties as assigned.

Skills

English proficiency

Education

High School or better

Job description

Bally's Atlantic City Casino Resort in Atlantic City, NJ is seeking a Guest Services Associate to assist guests with check-in/out, answer questions, and provide information about the property and events.

The role involves registering guests, handling payments, issuing keys, creating reservations, and supporting guest services across operations. Prior hotel exposure is preferred and a high school diploma is required.