Casino Security & Guest Services Officer

Bally's Interactive; Atlantic City (NJ); On-site; USD 22,000 - 31,000; Full time

Job summary

Bally's Interactive in Atlantic City, NJ seeks a front-line hospitality associate to deliver outstanding guest service within a fast-paced casino environment. You will greet guests, anticipate needs, and contribute to a lively, positive atmosphere.

Responsibilities include maintaining cash and chip security, promoting loyalty programs, and upholding rigorous safety standards while providing extra mile service on shifts that include evenings and weekends.

Responsibilities

• Delivers superior customer service and maintains a positive attitude during every guest interaction.
• Greets guests warmly and builds rapport to anticipate needs.
• Creates an atmosphere of welcome and celebrates guests’ wins when possible.
• Upholds casino safety and security regulations and protects money and chips.
• Enforces company policies and ensures compliance with casino regulations.
• Promotes casino programs and loyalty card memberships to guests.
• Performs duties with professionalism and assists with on-site operations as needed.

Skills

Customer service

Cash handling

Security regulations

Guest greeting

Job description

Bally's Interactive in Atlantic City, NJ seeks a front-line hospitality associate to deliver outstanding guest service within a fast-paced casino environment. You will greet guests, anticipate needs, and contribute to a lively, positive atmosphere.

Responsibilities include maintaining cash and chip security, promoting loyalty programs, and upholding rigorous safety standards while providing extra mile service on shifts that include evenings and weekends.