Casino Security & Guest Experience Officer

Bally's Atlantic City Casino Resort; Atlantic City (NJ); On-site; USD 15,000 - 26,000; Full time

Job summary

Bally's Atlantic City Casino Resort in Atlantic City, NJ is seeking a talented frontline team member to deliver exceptional guest experiences. You will greet guests warmly, anticipate needs, promote loyalty programs, and uphold safety and regulatory standards in a fast-paced casino environment.

Strong communication, organizational skills, and the ability to manage people are valued. The role may involve security duties and cash/chip handling as part of daily operations.

Qualifications

• Good communication skills, organizational ability, and judgment as well as the ability to direct and manage people.
• Knowledge of the laws and regulations affecting the casino industry.
• A broad knowledge of games and casino rules, procedures, and administration.
• Public relations and casino security experience are desirable.
• High school degree or equivalent.

Responsibilities

• Provide superior customer service and greet guests warmly.
• Maintain an upbeat attitude and create positive energy across interactions.
• Ensure safety, security, and compliance with casino regulations.
• Guard money transfers and chips; supervise security duties.
• Operate company van and participate in the Bad Beat system.
• Duties may change with business needs.

Skills

Communication skills

Organizational ability

Judgment

People management

Casino security knowledge

Public relations experience

Education

High school diploma or equivalent

Job description

Bally's Atlantic City Casino Resort in Atlantic City, NJ is seeking a talented frontline team member to deliver exceptional guest experiences. You will greet guests warmly, anticipate needs, promote loyalty programs, and uphold safety and regulatory standards in a fast-paced casino environment.

Strong communication, organizational skills, and the ability to manage people are valued. The role may involve security duties and cash/chip handling as part of daily operations.