Casino Security & Guest Experience Lead

Argosy Casino Hotel & Spa Riverside; Riverside (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

PENN Entertainment is seeking a security professional to provide superior guest service and maintain a safe gaming environment at our Riverside location. The role focuses on proactive patrols, guest interaction, and collaboration with other departments to support smooth operations.

The position requires a high school diploma or equivalent, strong communication skills, and prior customer service experience. Candidates should be able to work in a dynamic, potentially noisy casino setting with

Qualifications

• High school diploma or equivalent required.
• Effective communication skills, both written and verbal.
• Previous customer service experience preferred.
• Ability to handle stressful situations with the public.

Responsibilities

• Provide superior service to our guests.
• Maintain highly visible patrols to ensure a safe gaming experience.
• Assist other departments to serve guests effectively.
• Promote property promotions and events.
• Maintain public order and enforce safety rules.
• Protect property and assets.
• Investigate disturbances in the hotel, casino, or racing areas.
• Interact positively with guests and employees while patrolling.

Skills

Effective communication

Customer service

Stress management

Public safety awareness

Education

High school diploma or equivalent

Job description

PENN Entertainment is seeking a security professional to provide superior guest service and maintain a safe gaming environment at our Riverside location. The role focuses on proactive patrols, guest interaction, and collaboration with other departments to support smooth operations.

The position requires a high school diploma or equivalent, strong communication skills, and prior customer service experience. Candidates should be able to work in a dynamic, potentially noisy casino setting with