Casino Surveillance Specialist - Protect Assets & Integrity

PENN Entertainment, Inc.; Aurora (IL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a surveillance agent to protect casino assets and ensure game integrity. Duties include monitoring guests and staff, recording incidents, and reporting violations, supported by video/audio surveillance and computer-based documentation.

The role requires a 21+ age threshold and a high school diploma or equivalent, with on-site work at a Penn Entertainment property in Illinois. Training and quarterly assessments are part of the tenure.

Qualifications

• High School Diploma or equivalent required.
• Must be age 21.

Responsibilities

• The surveillance agent conducts clandestine surveillance throughout the casino property for the protection of company assets utilizing video and audio capabilities.
• Monitor casino guests and team members throughout the property
• Utilize computer based software to generate documents
• Observe and record table games and electronic gaming devices to ensure integrity on the games
• Observe and record count room activities such as table game drops, bill validator drops in protection of company assets until all are accurately and properly accounted for
• Observe and record cage areas for proper redemption and payout of chips, tickets and other casino related instruments used on a daily basis
• Review and report recorded incidents to the requestor
• Report violations of company policy, procedure, or internal controls
• Receive testing on a quarterly basis
• Reach specific performance goals at one year and maintain
• Take photographs for purpose of proper documentation of incidents and events
• Report illegal or unusual activities to appropriate members of management
• Be knowledgeable of Illinois Gaming Board regulations and company internal controls

Education

High School Diploma or equivalent

Job description

PENN Entertainment, Inc. is seeking a surveillance agent to protect casino assets and ensure game integrity. Duties include monitoring guests and staff, recording incidents, and reporting violations, supported by video/audio surveillance and computer-based documentation.

The role requires a 21+ age threshold and a high school diploma or equivalent, with on-site work at a Penn Entertainment property in Illinois. Training and quarterly assessments are part of the tenure.