Casino Security & Guest Safety Specialist

PENN Entertainment, Inc.; East Chicago (IN); On-site; USD 35,000 - 60,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Security Officer in East Chicago, IN to patrol casino and hotel premises, ensuring guest safety and property protection.

The role requires maintaining confidentiality and following all policies, with responsibilities including responding to incidents, escorting funds, and assisting leadership with incident reports. The position emphasizes strong customer service, communication, and the ability to stay calm under pressure, while complying with CPR and

Qualifications

• High School Diploma or equivalent is required.
• Previous experience in a guest service-related field is required.
• Must have strong communication and interpersonal skills.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Must obtain CPR and Bloodborne Pathogen training.

Responsibilities

• Patrols the casino, hotel, and surrounding areas to address suspicious activity.
• Escort and transport funds for table fills, slots, and banks; maintain security for money drops.
• Respond to disturbances and alarms to ensure safety and comfort for guests and team members.
• Prepare detailed reports on security-related incidents.
• Disseminate information and coordinate with security leadership and dispatch as needed.
• Attend safety and first aid training programs and follow procedures.

Skills

Guest service

Customer service

Communication

Problem solving

Conflict deescalation

Teamwork

Attention to detail

Stamina

Education

High School Diploma

Job description

PENN Entertainment, Inc. is seeking a Security Officer in East Chicago, IN to patrol casino and hotel premises, ensuring guest safety and property protection.

The role requires maintaining confidentiality and following all policies, with responsibilities including responding to incidents, escorting funds, and assisting leadership with incident reports. The position emphasizes strong customer service, communication, and the ability to stay calm under pressure, while complying with CPR and