Head of Security & Guest Safety

Hollywood Casino at Penn National Race Course; Grantville (PA); Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

PENN Entertainment seeks a seasoned security professional to safeguard guests and assets at our Pennsylvania facilities. You will lead security operations, enforce access controls, and coordinate with law enforcement.

The role emphasizes training, incident reporting, and compliance with internal controls, with a focus on guest service and safety. The position requires a Bachelor’s Degree and 5+ years of casino security experience, strong communication skills, and proficiency in MS Office.

Qualifications

• Bachelor's Degree and 5+ years of experience or equivalent mix of education and experience.
• Casino experience preferred.
• Strong written and verbal communication; able to respond to groups of managers, employees, and guests.
• Ability to identify problems, collect data, analyze, and draw conclusions.
• Proficient with Microsoft Office Suite (Excel, Access, Word).

Responsabilités

• Ensure physical safety of people and assets.
• Train security staff for Guest Service compliance.
• Protect property from illegal activity.
• Design, implement and enforce badge access systems.
• Control and issue temporary access credentials.
• Record incidents with an unalterable audit trail in the system.
• Log incident details: assignment, date/time, nature, people involved, staff.
• Identify and remove individuals who must be excluded or ejected.
• Follow internal controls; comply with regulations and budgets.
• Notify State Police for deadly weapons incidents immediately.
• Alert supervisors and authorities on cheating or theft incidents.
• Develop and maintain a compliant security plan.
• Maintain fire prevention and response plans.
• Schedule staff to safeguard facilities and provide guest service.
• Direct training for security personnel.
• Coordinate with law enforcement for compliance and relations.
• Market movement of funds securely throughout facility.
• Prepare and direct departmental budgets.
• Ensure readiness for medical emergencies with EMS staff.
• Monitor access by employees, vendors, contractors, and patrons.
• Oversee appearance and readiness of security staff.
• Coordinate security with Surveillance and other departments.
• Assist in traffic control as needed.

Connaissances

Communication skills

Presentation

Problem solving

MS Office

Formation

Bachelor's Degree

Outils

Excel

Access

Word

Description du poste

PENN Entertainment seeks a seasoned security professional to safeguard guests and assets at our Pennsylvania facilities. You will lead security operations, enforce access controls, and coordinate with law enforcement.

The role emphasizes training, incident reporting, and compliance with internal controls, with a focus on guest service and safety. The position requires a Bachelor’s Degree and 5+ years of casino security experience, strong communication skills, and proficiency in MS Office.