Casino Operations Leader | Compliance, Guests & F&B

Fine Entertainment Management; Reno (NV); On-site; USD 28,000 - 34,000; Full time

Job summary

Fine Entertainment Management's casino operations team seeks a Casino Manager to assist the General Manager in day-to-day oversight at The Mint Reno. You will lead team members, ensure service and compliance, safeguard assets, and drive gaming and F&B performance in line with policy and regulatory requirements.

Key responsibilities include supervising casino floor activities, ensuring NGCB compliance, managing cash processes, training staff, and partnering with Surveillance, Audit and Security

Qualifications

• Minimum 2-3 years of experience in casino operations, hospitality, or related management experience preferred.
• Knowledge of Nevada Gaming Control Board (NGCB) regulations and gaming compliance requirements.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze data, solve problems, and make sound decisions in a fast-paced environment.
• High level of integrity, professionalism, and discretion.
• Proficient with Microsoft Office and casino management systems.

Responsibilities

• Casino Operations - Oversee all casino-floor operations, including slot and table game activity, ensuring a safe, compliant, and efficient gaming environment.
• Regulatory Compliance - Ensure compliance with NGCB regulations, Company policies, and internal controls.
• Cash Handling & Accountability - Manage casino cash operations, including drop procedures, fills, jackpots, and vault accountability.
• Team Leadership - Recruit, train, develop, and supervise casino and F&B staff, including bartenders, slot attendants, floor personnel, and shift leads.
• Food & Beverage Operations - Support day-to-day F&B operations including service standards, staffing, cleanliness, product availability, and guest experience.
• F&B Team Member Support - Provide leadership and direction to F&B Team Members, address operational concerns.
• Health, Safety & Alcohol Service - Ensure compliance with food and beverage procedures, responsible alcohol service, sanitation and safety.
• Performance Monitoring - Monitor gaming and F&B activity, review reports, and identify opportunities to improve operations.
• Investigations & Incident Resolution - Partner with Surveillance, Audit, and Security to investigate and resolve discrepancies, incidents, and suspicious activity.
• Guest Service - Ensure exceptional guest service and address guest issues or complaints.
• Budget & Cost Control - Assist with budget management, revenue goals, product inventory, and cost control.
• Marketing Support - Support marketing and promotional activities to enhance guest experience and drive business.
• Policy Enforcement - Enforce Company policies, procedures, and standards of conduct.
• Other Duties - Perform other duties as assigned by the General Manager.

Skills

Casino operations

NGCB regulations

Leadership

Communication

Interpersonal skills

Data analysis

Problem solving

Integrity

Microsoft Office

Casino management systems

Tools

Casino management systems

Microsoft Office

Job description

Fine Entertainment Management's casino operations team seeks a Casino Manager to assist the General Manager in day-to-day oversight at The Mint Reno. You will lead team members, ensure service and compliance, safeguard assets, and drive gaming and F&B performance in line with policy and regulatory requirements.

Key responsibilities include supervising casino floor activities, ensuring NGCB compliance, managing cash processes, training staff, and partnering with Surveillance, Audit and Security