Casino Marketing & Player Development Lead

210_Mohegan_Pocono Downs Racing, LP; Pennsylvania; In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Mohegan Pennsylvania seeks an experienced Casino Host to oversee the host team, develop relationships with preferred guests, and drive revenue through personalized service on site at our Pennsylvania property.

You will manage accounts, promotions, and guest experience while collaborating with marketing and operations to meet targets and ensure exceptional service across all guest touchpoints.

Competenze

• Three years of experience in a Player Development lead role or equivalent in a casino environment.
• Leadership or team management experience preferred.
• Strong verbal and written communication skills.

Mansioni

• Oversee Casino Host position in accordance with approved policies and procedures.
• Solicit preferred players to generate revenue and build loyalty.
• Manage player accounts, gaming activity, comp availability and profitability.
• Use sales skills to offer and issue complements per policy and guidelines.
• Meet and greet preferred guests on property and support marketing efforts.
• Maintain strict confidentiality and promote superior guest service.
• Handle patron disputes and explain variances as needed.

Conoscenze

Customer service

Sales skills

Negotiation

Relationship building

Formazione

High School Diploma

Descrizione del lavoro

Mohegan Pennsylvania seeks an experienced Casino Host to oversee the host team, develop relationships with preferred guests, and drive revenue through personalized service on site at our Pennsylvania property.

You will manage accounts, promotions, and guest experience while collaborating with marketing and operations to meet targets and ensure exceptional service across all guest touchpoints.