Casino Marketing Manager

210_Mohegan_Pocono Downs Racing, LP; Pennsylvania; On-site; USD 55,000 - 75,000; Full time

Job summary

Mohegan Pennsylvania seeks an experienced Casino Host to oversee the host team, develop relationships with preferred guests, and drive revenue through personalized service on site at our Pennsylvania property.

You will manage accounts, promotions, and guest experience while collaborating with marketing and operations to meet targets and ensure exceptional service across all guest touchpoints.

Qualifications

• Three years of experience in a Player Development lead role or equivalent in a casino environment.
• Leadership or team management experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Oversee Casino Host position in accordance with approved policies and procedures.
• Solicit preferred players to generate revenue and build loyalty.
• Manage player accounts, gaming activity, comp availability and profitability.
• Use sales skills to offer and issue complements per policy and guidelines.
• Meet and greet preferred guests on property and support marketing efforts.
• Maintain strict confidentiality and promote superior guest service.
• Handle patron disputes and explain variances as needed.

Skills

Customer service

Sales skills

Negotiation

Relationship building

Education

High School Diploma

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: CAREER SITE

Job Duties:

Oversee Casino Host position in accordance with approved policies and procedures, including all hiring, training, scheduling, attendance tracking, evaluating and counseling. Responsible for generating revenue by soliciting preferred players (both in and out of the current database) as defined by management. Build relationships through specialized, personalized and preferential service. Use available technology to efficiently manage player accounts including, but not limited to, gaming activity, comp availability and profitably. Utilize sales skills to offer and issue complimentaries per established departmental policies and marketing guidelines. Cultivate leads, build loyalty and promote return visits to the property. Meet and greet with preferred guests when they are on property. Support all Mohegan Pennsylvania marketing efforts. Expected to meet and/or exceed personal revenue targets. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service. Has the ability to extend complementary services in accordance with the approved comp matrix. Responsible for budget management, expense tracking and processing for all areas and explains variances when needed. Must have strong written communications skills and be extremely detail oriented. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service. Performs other related duties as assigned. Resolves related patron disputes. Maintain strict confidentiality and works within boundaries of position. Projects a positive image of Mohegan Pennsylvania and the Mohegan brand on and off property.

Minimum Qualifications

Three years of previous experience in Player Development lead role or equivalent in a complex casino environment, involving extensive contact with customers. Previous leadership or team management is preferred. Strong verbal and written skills. Must be comfortable working on the phone, computer and in person. Also required are sales and advanced negotiating skills, the ability to self-motivate, organization and prioritization skills. Must be able to work various shifts, flexible hours and holidays.

Work Shift:

Regular Knock, knock. Hear that sound? That's opportunity! What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.