Casino Marketing Manager

Mohegan Sun; Wilkes-Barre (Luzerne County); On-site; USD 70,000 - 95,000; Full time

Job summary

Mohegan Sun Pennsylvania in Wilkes-Barre area is seeking an experienced Casino Host to lead player development, hire/train staff, and manage scheduling and attendance. You will drive revenue by soliciting preferred players, building loyalty, and coordinating with marketing.

Strong communication, sales and negotiating skills, plus shift flexibility, are essential. This role maintains player accounts, budgets, and resolves disputes while upholding confidentiality and delivering exceptional guest

Qualifications

• 3+ years in Player Development lead role or equivalent in a complex casino environment.
• Strong verbal and written communication skills.
• Sales and advanced negotiating skills.
• Ability to self-motivate, organize and prioritize tasks.
• Must be able to work varied shifts, holidays and flexible hours.

Responsibilities

• Oversee Casino Host duties including hiring, training, scheduling, attendance tracking and counseling.
• Generate revenue by soliciting preferred players and managing player accounts, comps, and marketing guidelines.
• Build relationships, cultivate leads, promote loyalty and visitor return visits.
• Meet and greet preferred guests on property and support marketing efforts.
• Manage budgets and track expenses, explaining variances as needed.
• Resolve patron disputes and maintain confidentiality; project a positive Mohegan Pennsylvania image.

Skills

Leadership

Team management

Verbal communication

Written communication

Sales

Negotiation

Organization

Flexible shifts

Tools

Phone

Computer

Job description

Join Our Team And Experience Endless Career Possibilities

Job Duties

Oversee Casino Host position in accordance with approved policies and procedures, including all hiring, training, scheduling, attendance tracking, evaluating and counseling.

Responsible for generating revenue by soliciting preferred players (both in and out of the current database) as defined by management. Build relationships through specialized, personalized and preferential service. Use available technology to efficiently manage player accounts including, but not limited to, gaming activity, comp availability and profitably. Utilise sales skills to offer and issue complimentaries per established departmental policies and marketing guidelines. Cultivate leads, build loyalty and promote return visits to the property. Meet and greet with preferred guests when they are on property. Support all Mohegan Pennsylvania marketing efforts. Expected to meet and/or exceed personal revenue targets. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service. Has the ability to extend complementary services in accordance with the approved comp matrix.

Responsible for budget management, expense tracking and processing for all areas and explains variances when needed.

Must have strong written communications skills and be extremely detail oriented. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service. Performs other related duties as assigned.

Resolves related patron disputes. Maintain strict confidentiality and works within boundaries of position. Projects a positive image of Mohegan Pennsylvania and the Mohegan brand on and off property.

Minimum Qualifications

Three years of previous experience in Player Development lead role or equivalent in a complex casino environment, involving extensive contact with customers. Previous leadership or team management is preferred. Strong verbal and written skills. Must be comfortable working on the phone, computer and in person. Also required are sales and advanced negotiating skills, the ability to self-motivate, organization and prioritization skills. Must be able to work various shifts, flexible hours and holidays.

Work Shift

Regular

Knock, knock. Hear that sound? That's opportunity!