Casino Marketing & Guest Loyalty Leader

Mohegan Sun; Fox Hill (PA); Presencial; USD 55.000 - 90.000; Jornada completa

Descripción de la vacante

Mohegan Sun Pennsylvania is seeking a Casino Host with leadership experience to oversee player development functions and enhance guest loyalty. You will recruit and manage high-value players, coach staff, and ensure exceptional service aligned with marketing guidelines.

The role requires strong sales and negotiation skills, plus the ability to manage accounts and meet revenue targets while maintaining confidentiality and a positive brand image across property and events.

Formación

• Three years of experience in Player Development lead role or equivalent in a complex casino environment.
• Strong verbal and written skills.
• Ability to motivate, organize and prioritize tasks.
• Comfort working on phone, computer, and in person.

Responsabilidades

• Oversee Casino Host duties including hiring, training, scheduling, attendance tracking, evaluation and counseling.
• Solicit preferred players to generate revenue in and out of the current database.
• Build relationships through personalized service and special accommodations.
• Manage player accounts using available technology (gaming activity, comp availability, profitability).
• Cultivate leads, promote return visits, and support Mohegan Pennsylvania marketing efforts.
• Meet/exceed personal revenue targets and communicate variances when needed.
• Maintain confidentiality and project a positive Mohegan brand image on and off property.

Conocimientos

Customer service

Sales skills

Negotiation

Leadership

Herramientas

CRM software

Descripción del empleo

Mohegan Sun Pennsylvania is seeking a Casino Host with leadership experience to oversee player development functions and enhance guest loyalty. You will recruit and manage high-value players, coach staff, and ensure exceptional service aligned with marketing guidelines.

The role requires strong sales and negotiation skills, plus the ability to manage accounts and meet revenue targets while maintaining confidentiality and a positive brand image across property and events.